HOW LONG WILL MY ORDER TAKE?
WE AIM TO DISPATCH YOUR ORDER WITHIN 48 HOURS, BUT PLEASE ALLOW UP TO 5 WORKING DAYS, AND 10 WORKING DAYS DURING BUSY TIMES AND RESTOCKS.
PLEASE ALLOW UP TO 7 DAYS FOR DISPATCH ON MADE TO ORDER ITEMS.
ALL ORDERS ARE SENT VIA ROYAL MAIL TRACKED 48 , THIS CAN TAKE A FURTHER 2-5 WORKING DAYS AFTER DISPATCH.
WE CURRENTLY ONLY SHIP WITHIN THE UK.
IF IN THE UNFORTUNATE EVENT THAT YOUR ORDER GOES MISSING WHILE IN THE POSSESSION OF ROYAL MAIL, PLEASE FEEL FREE TO CONTACT US AND WE WILL TRY TO HELP YOU LOCATE IT. HOWEVER YOU WILL BE ASKED TO CONTACT YOUR LOCAL SORTING OFFICE AS WE HOLD NO RESPONSIBILITY FOR LOST ITEMS. WE WILL WORK WITH YOU AND ROYAL MAIL IN FINDING YOUR ORDER IF WE CAN, OR GETTING THE VALUE OF YOUR ORDER REFUNDED BY THEM.
YOU AGREE TO YOUR DELIVERY TO BE LEFT IN A SAFE PLACE OR AT NEIGHBOUR IF YOU ARE NOT IN, A PICTURE OF PROOF WILL BE TAKEN ON DELIVERY AND SENT TO US. FROM THIS POINT WE HOLD NO RESPONSIBILITY IF SAID PARCELS GO MISSING. IF THIS IS TO OCCUR PLEASE CONTACT US FOR YOUR TRACKING NUMBER FOR YOU TO DISPUTE WITH ROYAL MAIL.
ORDER COLLECTIONS.
IF YOU HAVE PLACED A ORDER YOU WISH TO COLLECT, YOU WILL BE EMAILED WHEN YOUR ORDER IS READY AND A DAY AND TIME FOR COLLECTION WILL BE ARRANGED. PLEASE MAKE SURE YOU ENTER TO CORRECT EMAIL IN ORDER FOR US TO CONTACT YOU.
ALL ORDERS MUST BE COLLECTED WITH IN 4 WEEKS, UNLESS ARRANGED OTHERWISE.
IF YOUR ORDER IS NOT COLLECTED WITHIN 4 WEEKS AND NO CONTACT HAS BEEN MADE TO ARRANGE OTHERWISE, THEN YOUR ORDER WILL BE DISCARDED AND NO REFUNDS WILL BE GIVEN.
ANY ISSUES OR QUESTIONS REGARDING YOUR ORDER, PLEASE CONTACT US AT
WE CAN ONLY OFFER REFUNDS OR EXCHANGES IF AN ITEM IS INCORRECT OR FAULTY.
IT IS UNLIKELY THAT YOU'LL RECEIVE A BROKEN S'MELT, BUT DUE THE NATURE OF THE PRODUCT AND THAT IT WILL AT SOME POINT BE BROKEN TO MELT, WE ARE UNABLE TO OFFER REFUNDS FOR BROKEN S'MELTS.
ALL RETURNS AND EXCHANGES WILL BE VIEWED INDIVIDUALLY.
DISCLAIMER:
SOME OF OUR FRAGRANCES ARE SIMILAR TO WELL KNOWN HIGH STREET BRANDS.
WE ARE IN NO WAY AFFILIATED WITH THESE FRAGRANCE COMPANIES.
SOME FRAGRANCES MAY SEEM STRONGER THAN OTHERS. SCENT INTENSITY DEPENDS ON THE FRAGRANCE ITSELF AND WHAT WAX WARMER/BURNER YOU USE
High heat wax burner = Stronger scent, Less burning hours
Low heat wax burner = Weaker scent, More burning hours